Appointments

Telephone lines open at 8am to take bookings.

If you wish an on the day appointment please phone 01250 872552 as early as possible.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

For phone appointments you will be given a one hour window of when the doctor will call you. The doctor will try to call you twice and if there is no answer you will be required to call another day for an appointment. Please make sure to let the surgery know if you change your phone number.

If you cannot attend your booked appointment please inform reception. Patients who fail to attend on 3 occasions without notice will no longer be able to use our advance booking system. 

To cancel your appointment:

• phone us on 01250 872552, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

Requests for home visits, if appropriate, should be made by telephone before 10am, on 01250 872552. 

There have been recent changes to the manner in which home visits are carried out within NHS Tayside. We now have the services of two very highly trained and experienced Community Advanced Nurse Practitioners (ANP).

In many cases when a patient calls the surgery and requires a GP to visit them at home if they are housebound or too unwell to attend the surgery it will be the ANP who will visit to carry out a thorough examination of the patient. All information is fed back to the GPs in the surgery.  These nurses can prescribe medication or organise for hospital admission if needed.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

NHS 24

In the case of urgent need when the practice is closed you can call NHS 24 (111) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by telephone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs