Comments & Suggestions
Constructive Suggestions or complaints regarding your care, should be made in writing to either Dr R D Humble, Dr M S Stirrat, Dr M Miller or the Practice Manager. A Practice Complaint leaflet is available on request from reception.
Written suggestions can also be posted in the repeat prescription / suggestion box which is situated to the right of the reception desk.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.