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Noticeboard

New Online Services

From January 2019 patients will be able to register for our new online services.

This service will allow you to:

•    Order your repeat and acute prescriptions by linking directly into your    clinical record making it easy to chose the correct medication and dose
•    View a summary of your medication history and allergies
•    View appointments that you have booked with the doctor or nurse
•    Book and cancel appointments online - Now Live

See home page for further details and link to registration form.


Comments & Suggestions

Constructive Suggestions or complaints regarding your care, should be made in writing to either Dr R D Humble, Dr M S Stirrat, Dr M Miller or the Practice Manager. A Practice Complaint leaflet is available on request from reception or click on the link below.

Complaints Leaflet

Written suggestions can also be posted in the repeat prescription / suggestion box which is situated to the right of the reception desk.

 

The Health Service Ombudsman

We hope that, if you have a problem, you will use our practice complaints procedure.  We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our practice. 

If you remain dissatisfied with the responses to your complaint, you have the right to refer the matter to the Scottish Public Services Ombudsman, at:

In Person:                                                 By Post:

SPSO                                                       Freepost SPSO

4 Melville Street                                        (this is all you need to write on the

Edinburgh                                                 envelope, and you don’t need to

EH3 7NS                                                  use a stamp)

Freephone:  0800 377 7330

Online contact www.spso.org.uk/contact-us       Website:  www.spso.org.uk

 
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