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Noticeboard

Surgery News

Just to update everyone, Dr Miller gave birth to a beautiful baby girl at the beginning of April.  I’m sure everyone will join us in congratulating her and her husband.

Whilst Dr Miller is off we have secured the services of two of our regular locum doctors to cover most of her sessions. Dr Hannah Williams will be covering from 12th April to 14th August and Dr Dorothy McDonald from 21st August to 15th December.


Comments & Suggestions

Constructive Suggestions or complaints regarding your care, should be made in writing to either Dr R D Humble, Dr M S Stirrat, Dr M Miller or the Practice Manager. A Practice Complaint leaflet is available on request from reception.

Written suggestions can also be posted in the repeat prescription / suggestion box which is situated to the right of the reception desk.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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