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Noticeboard

Attending the Surgery

The surgery doors are locked and entry will only be permitted for patients with an allocated appointment.

When you attend your appointment please wear a mask or face covering.

Please arrive just before your appointment time.

Please attend your appointment alone if possible.


Comments & Suggestions

Constructive Suggestions or complaints regarding your care, should be made in writing to either Dr R D Humble, Dr M S Stirrat, Dr M Miller or the Practice Manager. A Practice Complaint leaflet is available on request from reception or click on the link below.

Complaints Leaflet

Written suggestions can also be posted in the repeat prescription / suggestion box which is situated to the right of the reception desk.

 

The Health Service Ombudsman

We hope that, if you have a problem, you will use our practice complaints procedure.  We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our practice. 

If you remain dissatisfied with the responses to your complaint, you have the right to refer the matter to the Scottish Public Services Ombudsman, at:

In Person:                                                 By Post:

SPSO                                                       Freepost SPSO

99 McDonald Rd                                      (this is all you need to write on the

Edinburgh                                                 envelope, and you don’t need to

EH7 4NS                                                  use a stamp)

Freephone:  0800 377 7330

Online contact www.spso.org.uk/contact-us       Website:  www.spso.org.uk

 
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