Comments & Suggestions
Constructive Suggestions or complaints regarding your care, should be made in writing to either Dr R D Humble, Dr M S Stirrat, Dr M Miller or the Practice Manager. A Practice Complaint leaflet is available on request from reception or click on the link below.
Written suggestions can also be posted in the repeat prescription / suggestion box which is situated to the right of the reception desk.
The Health Service Ombudsman
We hope that, if you have a problem, you will use our practice complaints procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our practice.
If you remain dissatisfied with the responses to your complaint, you have the right to refer the matter to the Scottish Public Services Ombudsman, at:
In Person: By Post:
SPSO Freepost SPSO
99 McDonald Rd (this is all you need to write on the
Edinburgh envelope, and you don’t need to
EH7 4NS use a stamp)
Freephone: 0800 377 7330
Online contact www.spso.org.uk/contact-us Website: www.spso.org.uk